Tourist Service Center
If you ever need any help during your time in Cartagena!
La Carta - Cartagena Culture & Tourism > Tourist Service Center
Cartagena de Indias has different entities that are responsible for providing protection, advice and attention to national and/or foreign tourists who visit the city. Taking into account the above, the Cartagena de Indias Tourism Corporation offers guidance to tourists, so that they can expedite attention when certain situations arise, especially emergencies.
Taking into account the possible situations that may arise for a tourist while visiting a destination, the tourist service channels are listed below in order to provide information in these situations.
Taking into account the possible situations that may arise for a tourist while visiting a destination, the tourist service channels are listed below in order to provide information in these situations.
Consumer protection
If you have concerns about failures, poor quality, non-compliance, misleading information or pricing, you have two options:
Sue
The person filing the lawsuit seeks repair or exchange of the good or the return of the money paid through the effectiveness of the warranty.
File a complaint
The objective of the action is to protect the general interest and the collective right of all consumers
THEFT
If you are a victim of scams or thefts in Cartagena, you must file your virtual complaint with the Attorney General's Office.
police guidance
If you require police guidance or tourist information, you can visit the physical or virtual tourist service centers.
Health
If you have emergency or urgent situations, you can go to the nearest health center or contact the following telephone lines
Tourism Manager
Report cases of violence intrafamilial, sexual or gender and human trafficking in the Contact Center
Transportation
Cartagena de Indias has TAXI-type public transportation fare regulation. You can take them from the airport or any other tourist point.
Sue
The person filing the lawsuit seeks repair or exchange of the good or the return of the money paid through the effectiveness of the warranty.
File a complaint
The objective of the action is to protect the general interest and the collective right of all consumers
THEFT
If you are a victim of scams or thefts in Cartagena, you must file your virtual complaint with the Attorney General’s Office.
police guidance
If you require police guidance or tourist information, you can visit the physical or virtual tourist service centers.
Health
If you have emergency or urgent situations, you can go to the nearest health center or contact the following telephone lines
Tourism Manager
Report cases of violence intrafamilial, sexual or gender and human trafficking in the Contact Center
Transportation
Cartagena de Indias has TAXI-type public transportation fare regulation. You can take them from the airport or any other tourist point.
Information points
There you can receive information about the offer of tourist service providers and attractions to visit in Cartagena.
Rafael Nuñez International Airport
Domestic arrivals hall
Rafael Nuñez International Airport
Northern area, Blas el Teso sector
Cruise Port
Port Society of Cartagena
Cruise Port
Port Society of Cartagena
Plaza de la Paz
Next to the Public Clock tower. Venezuela Avenue.
Plaza de la Paz
Next to the Public Clock tower. Venezuela Avenue.
La Bodeguita Dock
Muelle la Bodeguita, Av. Blas de Lezo piso 2. Centro, Cartagena de Indias.
La Bodeguita Dock
Center Av. Blas de Lezo
Tourist Service Centers
Regulations, restrictions and procedures necessary to ensure that your stay in Cartagena is the best.
Tourism Police Points
Rafael Nuñez International Airport
Domestic arrivals hall
Rafael Nuñez International Airport
Northern area, Blas el Teso sector
Playa Azul La Boquilla
Northern area, Blas el Teso sector
Playa Azul La Boquilla
Northern area, Blas el Teso sector
La Bodeguita Dock
Center Av. Blas de Lezo, Rosario Islands exit.
La Bodeguita Dock
Center Av. Blas de Lezo, Rosario Islands exit.
Bocagrande Beach
Located at Playas del Capilla del mar, Next to Hotel Capilla del Mar
Bocagrande Beach
Av. Malecon, in front of the Cartagena Plaza hotel.
Clock Tower
From outside of walled city. On the right of the clock tower entrance.
Clock Tower
Cl. 13 #3-67, Cúcuta, Norte de Santander, Colombia
Provisional passport process
Regulations, restrictions and procedures necessary to ensure that your stay in Cartagena is the best.
STEP 1 : Complaint to the Police Inspection or National Police platform
STEP 2 : Notify the Colombian Immigration office, attaching the pertinent complaint.
STEP 3 : Present before the consulate or embassy of your country in Colombia
STEP 2 : Notify the Colombian Immigration office, attaching the pertinent complaint.
STEP 3 : Present before the consulate or embassy of your country in Colombia
Calle 20 B # 29-18 Barrio Pie de la Popa Cartagena, DT – BolÃvar
Monday to Friday :
8 am – 12 pm & from 1 pm – 5 pm
8 am – 12 pm & from 1 pm – 5 pm
+57 [605] 670 05 55